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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: * Decipher the underlying structure of every difficult conversation * Start a conversation without defensiveness * Listen for the meaning of what is not said * Stay balanced in the face of attacks and accusations * Move from emotion to productive problem solving
eBook details
- Title: Difficult Conversations: How to Discuss What Matters Most
- Author : Douglas Stone, Sheila Heen
- Release Date : *
- Genre: Kindle Store,Kindle eBooks,Business & Money
- Pages : * pages
- Size : * KB
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